Monday, October 19, 2009

10/18/2009 3:05 & 10/18/2009 23:36: Same goal - different experiences

comeTime
10/18/2009 3:05
10/18/2009 23:36
OverallSatisfaction
6
2
PurposeOfVisit
Learn about volunteer opportunities
Learn about volunteer opportunities
CompletedPurpose
Yes
No
ValueMost
Information about volunteering.

PurposeNotComplete

The site construction is very uncomfortable for use.I got lost in different links, and wasn't able to complete the purpose of my visit fully.
Frequency
This is my first visit ever
This is my first visit ever
Path
Search engine result
Search engine result

Dear Visitor at 3:05 and 23:36,
Two sample 20 hours apart, both looking to learn about volunteer opportunities: one visitor found the information about volunteering valuable, and the other found the site construction uncomfortable to use and unable to complete the purpose of the visit.
Since the purpose of the site is to be useful, I regret that visitor at 23:36 could not find the required information.  It would be helpful to get more specifics on what was difficult to use, and any suggestions for improvements for future visitors.

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