Saturday, November 28, 2009

11/26/2009 8:16: trouble getting to practice lab and online training


comeTime
11/26/2009 8:16
OverallSatisfaction
8
PurposeOfVisit
Learn about volunteer opportunities
CompletedPurpose
No
ValueMost

PurposeNotComplete
Having trouble getting to the practice lab and getting started on the training for a vita volunteer.
Frequency
2 - 5 visits in the last 3 months
Path
Bookmark / favorites

Dear Visitor at 8:16,
Thank you for taking the time to provide the detailed feedback.  The fact that you came from a bookmark or a favorities link and the high overall satisfaction desite not completing your purpose indicates that at some time in the past you found the site helpful and useful.  As far as the problem of getting started on the practice lab is concerned, I will try to provide additional guidance on what to do.  However, the nature of the IRS sponsored site is such that although the password for logging in is commonly available from a SPEC relationship manager, it is not directly provided on any IRS documents, so you will get stuck part way through the process.

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