11/26/2009 8:16: trouble getting to practice lab and online training

comeTime	11/26/2009 8:16
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	Having trouble getting to the practice lab and getting started on the training for a vita volunteer.
Frequency	2 - 5 visits in the last 3 months
Path	Bookmark / favorites

Dear Visitor at 8:16,

Thank you for taking the time to provide the detailed feedback.  The fact that you came from a bookmark or a favorities link and the high overall satisfaction desite not completing your purpose indicates that at some time in the past you found the site helpful and useful.  As far as the problem of getting started on the practice lab is concerned, I will try to provide additional guidance on what to do.  However, the nature of the IRS sponsored site is such that although the password for logging in is commonly available from a SPEC relationship manager, it is not directly provided on any IRS documents, so you will get stuck part way through the process.

11/25/2009 0:01 & 23:35: very helpful

comeTime	11/25/2009 0:01	11/25/2009 23:35
OverallSatisfaction	9	6
PurposeOfVisit	Learn about volunteer opportunities	Learn about volunteer opportunities
CompletedPurpose	Yes	Yes
ValueMost	info	very helpful
PurposeNotComplete
Frequency	This is my first visit ever	This is my first visit ever
Path	Search engine result	From a link sent to me by a friend

Dear visitors at 0:01 and 23:35,

Thank you for providing feedback on your experience.  I am glad you completed the purpose of your visit to learn about volunteer opportunities and valued the information and the fact that it was helpful.  My goal now is to provide sufficient information to push your 6 to the 9 level.

11/24/2009 12:35: Not easy to find out how to volunteer in Boston, MA...

comeTime	11/24/2009 12:35
OverallSatisfaction	3
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I want to volunteer to help prepare taxes. I thought it would be easy to find out where near my home (Boston, MA) this would be possible, but it was not.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 12:35,

Thank you for taking the time to fill in the feedback.  I am sorry you could not complete the purpose of learning about volunteer opportunities.  I commend you on your willingness to volunteer, and sympathize with you.  I started this website to reduce for other volunteers the frustration I felt when I tried to volunteer.  As I mentioned before, since I do not get a definitive uptodate information for sites outside of Santa Clara County, there is little else I can do than to point you to information sources that should be able to help you.  Remember that the IRS is the definitive source of all information regarding VITA.

11/22/2009 11:22: no way of moving forward....

comeTime	11/22/2009 11:22
OverallSatisfaction	4
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I saw no way of moving forward with my purpose
Frequency	This is my first visit ever
Path	Search engine result

Dear Visitor at 11:22

Thank you for taking the time to provide your feedback. I am sorry you were unable to learn about volunteer opportunities, and that you saw no way of moving forward with your purpose.  Unfortunately, I am in Santa Clara County where I obtain my information on volunteer opportunities in Santa Clara County for VITA.  Not having comprehensive information on the rest of the country, there is no way of putting this information on the website, so the next best thing I try to do is to provide information that will guide you to the information source.  Remember that irs.gov is the definitive source of all information.

11/21/2009 21:05: Hate the website...

comeTime	11/21/2009 21:05
OverallSatisfaction	4
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	Hate the website.  Very busy.  The information could probably be presented better.
Frequency	This is my first visit ever
Path	Search engine result

Dear Visitor at 21:05

Thank you for taking the time to leave the feedback.  I am sorry you hate the website because it is very busy.  I am always looking on better ways to present the information so it is more useful to visitors, so specific recommendations on alternative organizations or recommendations would help me improve.

11/21/2009 13:35: how to take a test online

comeTime	11/21/2009 13:35
OverallSatisfaction	0
PurposeOfVisit	how to take a test on;ine
CompletedPurpose	No
ValueMost
PurposeNotComplete	The window and web-site is not very user friendly.
Frequency	This is my first visit ever
Path	From a link sent to me by a friend

Dear visitor at 13:35

Thanks for taking the time to provide your feedback.  Could it be the link you were using was corrupted in the email?  I realize there is nothing on the home page that talks about taking the test online; the “Link and Learn” link will get you to the online training.  If you take the in class training, you will probably be provided the link to take the test online.  If you go through the link and learn website, it will eventually get you to the online test site.  However, unless you have been in contact with a site coordinator or a SPEC Relationship manager, you will not have the password to access the online test site….

11/20/2009 17:44: went to survey too early

comeTime	11/20/2009 17:44
OverallSatisfaction	4
PurposeOfVisit	knowledge
CompletedPurpose	No
ValueMost
PurposeNotComplete	because it took me to the survey before i was even able to look at the sight all i wanted to ...
Frequency	This is my first visit ever
Path	From an e-mail link

Dear visitor at 17:44

Thanks for taking the time to provide feedback.  I am sorry you got the survey before you could visit the site – the first query is whether or not you will provide the software, and if you said YES you are requested to fill it up after leaving the website.  The survey form should have been in a pop-under, but in your case it appears that the pop under may have become a pop up before its time.

11/19/2009 21:34: it was a pop up

comeTime	11/19/2009 21:34
OverallSatisfaction	3
PurposeOfVisit	it was a pop up
CompletedPurpose	No
ValueMost
PurposeNotComplete
Frequency	First visit in last 3 months
Path	Other

Dear visitor at 21:34

Thank you for taking the time to provide your feedback.  When you say “it was a pop up”, I assume you mean the pop-up asking if you were interested in providing feeback of your experience.  If you had chosen “NO”, you would have proceeded on to the site.  If you had chosen “YES”, you would have proceeded onto the site, and the survey form should have been a pop-under as described in the pop up screen.  Is it possible that you may have filled the survey form before you went onto the web site.

11/19/2009 20:34: relevant information

comeTime	11/19/2009 20:34
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Relavent information.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 20:34

Thank you for taking the time to provide your feedback.  I am glad you found the information relevant for you – that is the purpose of this site.

11/19/2009 19:23: map kept showing same places

comeTime	11/19/2009 19:23
OverallSatisfaction	3
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	looked for site map kept showing the same places
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 19:23
Thanks for taking the time for providing your feedback.  I understand that you were trying to find locations to volunteer and kept getting the same locations.  That is understandable, since detailed information is available only for Santa Clara County because that is the only place for which I received information from the SPEC Relationship Manager.  The term site map generally means the map of the web site, but I interpret your comment to mean that you could not find a map of the location of sites of interest to you.  Sorry you could not find the information that was not there.