7/23/2009 12:56: Functionality, usability, efficiency

 

comeTime	7/23/2009 12:56
OverallSatisfaction	10
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Functionality, usability, efficiency
PurposeNotComplete
Frequency	This is my first visit ever
Path	From an e-mail link

Dear visitor at 12:56,

Thanks for taking the time to fill in the survey;  I am pleased that you accomplished your purpose completely after coming to the website from an email link.

7/21/2009 18:07: innovative approaches to volunteer management

comeTime	7/21/2009 18:07
OverallSatisfaction	5
PurposeOfVisit	Learn about services
CompletedPurpose	Yes
ValueMost	innovative approaches to volunteer management
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 18:07

Thanks for taking the time to fill in the site survey.  Glad you consider this an innovative approach to volunteer management – the primary goal is to connect volunteers with minimum human effort where possible.  Please add other suggestions to use automation to improve our processes without losing the human touch.

7/11/2009 12:40: got info about signing up

comeTime	7/11/2009 12:40
OverallSatisfaction	6
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Info about the process for signing up as a volunteer.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 12:40
Thanks for leaving your comment; I am glad you found the information you were looking for.

7/9/2009 17:25: not received confirmation

comeTime	7/9/2009 17:25
OverallSatisfaction	4
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I have Signed into Yahoo group as well as VITA but have not received confirmation email on my email id.
Frequency	This is my first visit ever
Path	From a link on another website

Dear Visitor at 17:25,

Sorry you did not get a response for signing in; the purpose is to point you to information about VITA volunteer opportunities; generally you would get acknowledgements if you sign in on the Online Signup form at http://www.vita-volunteers.org/online_signup.aspx

7/3/2009 5:42: ..layout of website not very clear

comeTime	7/3/2009 5:42
OverallSatisfaction	5
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	the layout of your website is not very clear
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 5:42

Thank you for the response.  Sorry you could not successfully complete the purpose of your visit which was to learn of volunteer opportunities.  Yes, there are many important topics and it is a challenge to lay out the information in a way that is easily accessible and makes logical sense for all users.  As an alternative, please consider using the site search engine.