10/18/2009 3:05 & 10/18/2009 23:36: Same goal - different experiences

comeTime	10/18/2009 3:05	10/18/2009 23:36
OverallSatisfaction	6	2
PurposeOfVisit	Learn about volunteer opportunities	Learn about volunteer opportunities
CompletedPurpose	Yes	No
ValueMost	Information about volunteering.
PurposeNotComplete		The site construction is very uncomfortable for use.I got lost in different links, and wasn't able to complete the purpose of my visit fully.
Frequency	This is my first visit ever	This is my first visit ever
Path	Search engine result	Search engine result

Dear Visitor at 3:05 and 23:36,

Two sample 20 hours apart, both looking to learn about volunteer opportunities: one visitor found the information about volunteering valuable, and the other found the site construction uncomfortable to use and unable to complete the purpose of the visit.

Since the purpose of the site is to be useful, I regret that visitor at 23:36 could not find the required information.  It would be helpful to get more specifics on what was difficult to use, and any suggestions for improvements for future visitors.

10/12/2009 17:04 & 10/14/2009 17:08: Mixed opinions

comeTime	10/12/2009 17:04	10/14/2009 17:08
OverallSatisfaction	1	5
PurposeOfVisit	Find locations	Learn about volunteer opportunities
CompletedPurpose	No	Yes
ValueMost		Easy to navagite.
PurposeNotComplete	The site is not user friendly.
Frequency	This is my first visit ever	This is my first visit ever
Path	Search engine result	Search engine result

Dear Visitors at 17:04 and 17:08,

As you can see, within a period of 48 hours you had entirely different opinions about the site.  Visitor 17:04 could not find locations and felt the site is not user friendly, while Visitor 17:08 was successful in learning about volunteer opportunities and felt the site was Easy to Navigate.

It may be of value to explain that the information of locations and volunteer opportunities are geared towards Santa Clara County because that is where the webmaster is located.  However, if information from other sites are available to be put on the site, the webmaster will be glad to do so.

Visitor 17:04, please add details of what you think would make it user friendly for you.

5/18/2009 21:44: ..training opportunities ..

comeTime	5/18/2009 21:44
OverallSatisfaction	5
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The info it provides concerning training opportunities.
PurposeNotComplete
Frequency	First visit in last 3 months
Path	Search engine result

Dear visitor at 21:44

Thank you for your feedback.  Glad you found the information concerning training opportunities to be valuable knowledge

5/12/2009 16:33: sign up online opportunity

comeTime	5/12/2009 16:33
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	opportunity to sign up online
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 16:33

Thank you for expressing your success in completing the purpose of your visit.  It has been the contention of the webmaster that in terms of capturing relevant information to assign it to the person best to handle the inquiry, the process you like is most efficient in terms of the time taken.  Information is entered only once, with very little opportunity for making mistakes in transcription from voicemail or scraps of paper, and an electronic trail is left of the messages.

5/5/2009 21:48: could not contact regarding volunteering in your area

comeTime	5/5/2009 21:48
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was not able to find someone to contact with regards to volunteering in my area.
Frequency	First visit in last 3 months
Path	Search engine result

Dear visitor at 21:48

Thank you for expressing your experience.  In early May, the tax preparation season is over, and even those who are looking for volunteers are taking breathers.   Now is the time to try and volunteer again by filling in the online signup form at http://www.vita-volunters.org/online_signup.aspx where your information will be forwarded to the main VITA headquarters for routing to the local office.  This may take time, but at least you will get an official response.