11/26/2009 8:16: trouble getting to practice lab and online training

comeTime	11/26/2009 8:16
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	Having trouble getting to the practice lab and getting started on the training for a vita volunteer.
Frequency	2 - 5 visits in the last 3 months
Path	Bookmark / favorites

Dear Visitor at 8:16,

Thank you for taking the time to provide the detailed feedback.  The fact that you came from a bookmark or a favorities link and the high overall satisfaction desite not completing your purpose indicates that at some time in the past you found the site helpful and useful.  As far as the problem of getting started on the practice lab is concerned, I will try to provide additional guidance on what to do.  However, the nature of the IRS sponsored site is such that although the password for logging in is commonly available from a SPEC relationship manager, it is not directly provided on any IRS documents, so you will get stuck part way through the process.

11/25/2009 0:01 & 23:35: very helpful

comeTime	11/25/2009 0:01	11/25/2009 23:35
OverallSatisfaction	9	6
PurposeOfVisit	Learn about volunteer opportunities	Learn about volunteer opportunities
CompletedPurpose	Yes	Yes
ValueMost	info	very helpful
PurposeNotComplete
Frequency	This is my first visit ever	This is my first visit ever
Path	Search engine result	From a link sent to me by a friend

Dear visitors at 0:01 and 23:35,

Thank you for providing feedback on your experience.  I am glad you completed the purpose of your visit to learn about volunteer opportunities and valued the information and the fact that it was helpful.  My goal now is to provide sufficient information to push your 6 to the 9 level.

11/24/2009 12:35: Not easy to find out how to volunteer in Boston, MA...

comeTime	11/24/2009 12:35
OverallSatisfaction	3
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I want to volunteer to help prepare taxes. I thought it would be easy to find out where near my home (Boston, MA) this would be possible, but it was not.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 12:35,

Thank you for taking the time to fill in the feedback.  I am sorry you could not complete the purpose of learning about volunteer opportunities.  I commend you on your willingness to volunteer, and sympathize with you.  I started this website to reduce for other volunteers the frustration I felt when I tried to volunteer.  As I mentioned before, since I do not get a definitive uptodate information for sites outside of Santa Clara County, there is little else I can do than to point you to information sources that should be able to help you.  Remember that the IRS is the definitive source of all information regarding VITA.

11/22/2009 11:22: no way of moving forward....

comeTime	11/22/2009 11:22
OverallSatisfaction	4
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I saw no way of moving forward with my purpose
Frequency	This is my first visit ever
Path	Search engine result

Dear Visitor at 11:22

Thank you for taking the time to provide your feedback. I am sorry you were unable to learn about volunteer opportunities, and that you saw no way of moving forward with your purpose.  Unfortunately, I am in Santa Clara County where I obtain my information on volunteer opportunities in Santa Clara County for VITA.  Not having comprehensive information on the rest of the country, there is no way of putting this information on the website, so the next best thing I try to do is to provide information that will guide you to the information source.  Remember that irs.gov is the definitive source of all information.

11/21/2009 21:05: Hate the website...

comeTime	11/21/2009 21:05
OverallSatisfaction	4
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	Hate the website.  Very busy.  The information could probably be presented better.
Frequency	This is my first visit ever
Path	Search engine result

Dear Visitor at 21:05

Thank you for taking the time to leave the feedback.  I am sorry you hate the website because it is very busy.  I am always looking on better ways to present the information so it is more useful to visitors, so specific recommendations on alternative organizations or recommendations would help me improve.