11/4/2009 19:51 E learning course

comeTime	11/4/2009 19:51
OverallSatisfaction	7
PurposeOfVisit	find e learning course
CompletedPurpose	No
ValueMost
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 19:51,
Sorry you could not find the e learning course; It was not available at the time you looked for it. It was recently added to the website..

11/2/2009 14:50 Found Tax Law and Appropriate forms

comeTime	11/2/2009 14:50
OverallSatisfaction	6
PurposeOfVisit	review tax law
CompletedPurpose	Yes
ValueMost	Tax Law and appropriate forms.
PurposeNotComplete
Frequency	2 - 5 visits in the last 3 months
Path	Typed the URL into a browser

Dear visitor at 14:50
Thank you for letting us know what you were looking for.  Glad to hear you got the tax law and appropriate forms.

11/2/2009 15:38 unable to find free tax prep sites in Boston

comeTime	11/2/2009 15:38
OverallSatisfaction	7
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I wasn't able to find a list of free tax prep sites in Boston, MA.  I had to leave the site and use a search engine.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 15:38
Thank you for leaving the feedback.  Sorry you weren't able to find the list of free tax prep sites in Boston, Ma.  I hope you found it from the search engine. The other alternative would be get in touch with the IRS office in the city.

11/2/2009 14:49 easily access volunteer training materials

comeTime	11/2/2009 14:49
OverallSatisfaction	8
PurposeOfVisit	Learn about services
CompletedPurpose	Yes
ValueMost	I'm able to easily access the volunteer training materials
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear Visitor at 14:49,
Thanks for the feedback. Glad to hear that you're able to easily access the volunteer training materials.

11/1/2009 14:21 Ease of use

comeTime	11/1/2009 14:21
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The ease of use.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 14:21

Thanks for letting me know you were successful learning about volunteer opportunities and the most valuable part of the experience was the ease of use.