10/26/2009 21:21: Unable to find training to become a VITA tax preparer

comeTime	10/26/2009 21:21
OverallSatisfaction	5
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	was difficult to find what I was looking for - training to become a VITA tax preparer
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at  21:21,
Thank you for taking the time to provide your feedback.  I regret you were unable to complete the purpose of your visit which was looking to get training to become a VITA Tax Preparer.   The training is provided through the IRS, the State Income Authorities, and others that are geared up for the training.  The purpose of this site is to direct you to those sources.  The level and quality of training to become a VITA tax preparer varies from place to place and even with the same city.  One possibility for you is the Link and Learn site, which is not yet up for the 2009 Tax Year, but will be available later on in the year.  If there are some other specific things you would like to see, please leave your remarks in the Comment section of this posting.

10/25/2009 13:54 &15:51: Looking for answers & contact information

comeTime	10/25/2009 13:54	10/25/2009 15:51
OverallSatisfaction	4	9
PurposeOfVisit	looking for answers/info about last year's tax study materials	Find contact information
CompletedPurpose	Yes	Yes
ValueMost	N/A	tring to get ans on how to become a tax site.  library in Il
PurposeNotComplete
Frequency	This is my first visit ever	First visit in last 3 months
Path	Search engine result	Search engine result

Dear visitors at 13:54 and 15:51
Thanks for letting us know you completed the purpose of your visit.  Your specific answers are useful in letting me know what kind of information is most useful and suitable.  I can see that a section is needed on how to set up a VITA site which – something for future implementation.  Visitor at 15:51 - I am pleased with the success or your visit when I see the overall satisfaction score.

10/22/2009-10/24/2009: Finding Locations

comeTime	10/22/2009 13:00	10/23/2009 16:52	10/24/2009 7:28
OverallSatisfaction	6	5	8
PurposeOfVisit	Find locations	Find locations	Find locations
CompletedPurpose	No	Yes	Yes
ValueMost			volunteering opportunities
PurposeNotComplete	The list of locations were hard to locate on the site.
Frequency	This is my first visit ever	This is my first visit ever	This is my first visit ever
Path	Search engine result	Search engine result	Search engine result

Dear Visitors,
Thanks for the feedback.  I am glad at least two of you found the information useful.  Unfortunately, until the complete list of locations is provided to the webmaster, there is little else that can be done other than suggest ways of getting the information you need.

10/22/2009 10:36: No Webinars

comeTime	10/22/2009 10:36
OverallSatisfaction	6
PurposeOfVisit	Webinars
CompletedPurpose	No
ValueMost
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear Visitor at 10:36

It is not clear what webinars you were looking for.  There are some for train the trainers and others for site coordinators, but the webmaster is unaware of any given to the general public for tax preparers.  Sorry the site could not be of more help.

10/18/2009 3:05 & 10/18/2009 23:36: Same goal - different experiences

comeTime	10/18/2009 3:05	10/18/2009 23:36
OverallSatisfaction	6	2
PurposeOfVisit	Learn about volunteer opportunities	Learn about volunteer opportunities
CompletedPurpose	Yes	No
ValueMost	Information about volunteering.
PurposeNotComplete		The site construction is very uncomfortable for use.I got lost in different links, and wasn't able to complete the purpose of my visit fully.
Frequency	This is my first visit ever	This is my first visit ever
Path	Search engine result	Search engine result

Dear Visitor at 3:05 and 23:36,

Two sample 20 hours apart, both looking to learn about volunteer opportunities: one visitor found the information about volunteering valuable, and the other found the site construction uncomfortable to use and unable to complete the purpose of the visit.

Since the purpose of the site is to be useful, I regret that visitor at 23:36 could not find the required information.  It would be helpful to get more specifics on what was difficult to use, and any suggestions for improvements for future visitors.