Comments on Feedback

As webmaster of http://www.vita-volunteers.org it is heartening to receive the feedback on the surveys.  It is nice to hear that the site has helped some visitors.  If the site has not helped, it was useful to bring to the attention of the webmaster as areas to be covered in the future.

There are several categories of comments, which will be addressed generally:
1) The survey popped up before the site could be visited.
2) The site is not user friendly.
3) Site location information is focused on Santa Clara County and California rather than all the states in the U.S.
4) The site does not provide answers to tax questions.
5) Contact information for the particular problem is not available.
6) Requirements and steps to become a volunteer are not clearly spelt out.
7) The site does not look pretty or professional.

The comments posted are quoted in their entirety;  surveys without comments are not posted.

This is a summary posting.  Specific questions and additional details will be provided later.

10/12/2009 17:04 & 10/14/2009 17:08: Mixed opinions

comeTime	10/12/2009 17:04	10/14/2009 17:08
OverallSatisfaction	1	5
PurposeOfVisit	Find locations	Learn about volunteer opportunities
CompletedPurpose	No	Yes
ValueMost		Easy to navagite.
PurposeNotComplete	The site is not user friendly.
Frequency	This is my first visit ever	This is my first visit ever
Path	Search engine result	Search engine result

Dear Visitors at 17:04 and 17:08,

As you can see, within a period of 48 hours you had entirely different opinions about the site.  Visitor 17:04 could not find locations and felt the site is not user friendly, while Visitor 17:08 was successful in learning about volunteer opportunities and felt the site was Easy to Navigate.

It may be of value to explain that the information of locations and volunteer opportunities are geared towards Santa Clara County because that is where the webmaster is located.  However, if information from other sites are available to be put on the site, the webmaster will be glad to do so.

Visitor 17:04, please add details of what you think would make it user friendly for you.

10/5/2009 12:10: Information available

comeTime	10/5/2009 12:10
OverallSatisfaction	4
PurposeOfVisit	Find contact information
CompletedPurpose	Yes
ValueMost	Information available
PurposeNotComplete
Frequency	2 - 5 visits in the last 3 months
Path	From an e-mail link

Dear Visitor at 12:10,

Thanks for taking the time to fill in the information on the website survey.  Glad you could find the information available and that it met your needs.  Additional information will be available soon.  Come back and visit again!

4/5/2009 1:16: status of return

comeTime	4/5/2009 1:16
OverallSatisfaction	8
PurposeOfVisit	status of return
CompletedPurpose	Yes
ValueMost	status of return, location, and frequently asked questions were helpful
PurposeNotComplete
Frequency	This is my first visit ever
Path	Typed the URL into a browser

Dear visitor at 1:16

Thank you taking the time to fill up the survey.  Since only one site offers return status information as a new service and tells you how to interpret the result, it is clear that your visit came about because you were following up.after the site had prepared the return for you.  It appears that you found additional information of value.

4/4/2009 14:08: hard to find the info

comeTime	4/4/2009 14:08
OverallSatisfaction	2
PurposeOfVisit	Learn about services
CompletedPurpose	No
ValueMost
PurposeNotComplete	IT's hard to find the info I am looking for. Expecially among the whole ads
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 14:08

Sorry you could not complete the purpose of your visit. It is hard to find out what info you are looking for and if the information is there or should be there.  As far as ads go, there are mixed reactions – some readers have found that ads actually help them find what they are looking for.