12/29/2009 23:25: web-site is so clear

comeTime	12/29/2009 23:25
OverallSatisfaction	6
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The web-site is so clear.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 23:25

Thank you for taking the time to leave your feedback.  I am glad you found the web-site so clear and helpful to you.  You experience is different from that of many others.

12/29/2009 17:19: looking for online training course

comeTime	12/29/2009 17:19
OverallSatisfaction	4
PurposeOfVisit	tax course
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was looking for an online training course.  The links I was referred to did not work.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 17:19

Thank you for taking the time to leave your feedback.  The online training course is provided through the IRS by third party suppliers.

12/29/2009 15:49: couldn't find what visitor was looking for

comeTime	12/29/2009 15:49
OverallSatisfaction	2
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I couldn't find what I was looking for.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor 15:49

Thank you for taking the time to provide your feedback.  Sorry you could not find what you were looking for.  It is not clear from your comment what area you are interested in.

12/29/2009 12:58: reference to training materials

comeTime	12/29/2009 12:58
OverallSatisfaction	7
PurposeOfVisit	Get link to training
CompletedPurpose	Yes
ValueMost	Complete and fast reference to training materials
PurposeNotComplete
Frequency	2 - 5 visits in the last 3 months
Path	From an e-mail link

Dear visitor at 12:58

Thank you for taking the time to leave your feedback. I am glad you could get complete and fast reference to training materials – the site is directed to visitors like yourself.

12/29/2009 11:56: Website too busy

comeTime	12/29/2009 11:56
OverallSatisfaction	4
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I am trying to put homeless families from Cleveland Ohio in touch with free tax prep services. Could not find.  Website is very busy!
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 11:56

Thank you for taking the time to leave your feedback.  Sorry you could not find free tax prep services in Cleveland Ohio area.  Website being busy may be due to the fact that there is a lot of information, not all relevant to you.

12/28/2009 17:03: Can't find training schedule for San Antonio, TX

comeTime	12/28/2009 17:03
OverallSatisfaction	3
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was trying to find the schedule for the training in the San Antonio TX. area.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 17:03,

Thank you for leaving your feedback.  Sorry you could not find the training schedule in San Antonio TX area.

12/28/2009 10:56: can't find anything in Ks

comeTime	12/28/2009 10:56
OverallSatisfaction	3
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	can't find anything in Ks
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 10:56

Thank you for taking the time to provide your feedback.  Sorry you could not find anything in Ks.  Unfortunately, I do not get that information, so the best I can on the site is to provide options to you to find out directly.

12/27/2009 22:02: Location times contact info not yet posted

comeTime	12/27/2009 22:02
OverallSatisfaction	5
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was trying to find information for people filing their 2009 taxes.  Locations, times, contact info, etc.  It is possible that it is not yet posted.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 22:02

Thank you for taking the time to leave your feedback.  At the time you wrote this, most sites were getting organized.  E-filing of tax returns do not begin till about mid-January, and some forms are not ready yet.  So any information on locations and contact information will be available in the later part of January 2010.

12/26/2009 2:44 and 21:16 positive feeback

comeTime	12/26/2009 2:44	12/26/2009 21:16
OverallSatisfaction	7	8
PurposeOfVisit	Learn about volunteer opportunities	Learn about volunteer opportunities
CompletedPurpose	Yes	Yes
ValueMost	yes	easiness
PurposeNotComplete
Frequency	First visit in last 3 months	This is my first visit ever
Path	Search engine result	Search engine result

Dear visitors at 2:44 and 21:16

Thank you for taking the time to leave your feedback.  It is nice to hear that the website worked well for you.

12/22/2009 22:47: potential volunteer can quickly judge qualifications

comeTime	12/22/2009 22:47
OverallSatisfaction	10
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The training material is immediately available so that a potential volunteer can judge their qualifications.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Typed the URL into a browser

Dear visitor at 22:47

Thank you for taking the time to leave your feedback.  Your positive comments are much appreciated, but more importantly, it helped you quickly judge your qualifications.