Vita-volunteers.org Website Feedback

12/29/2009 23:25: web-site is so clear

2010-01-19T13:17:00.001-08:00

comeTime	12/29/2009 23:25
OverallSatisfaction	6
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The web-site is so clear.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 23:25

Thank you for taking the time to leave your feedback. I am glad you found the web-site so clear andhelpful to you. You experience isdifferent from that of many others.

12/29/2009 17:19: looking for online training course

2010-01-19T13:15:00.000-08:00

comeTime	12/29/2009 17:19
OverallSatisfaction	4
PurposeOfVisit	tax course
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was looking for an online training course. The links I was referred to did not work.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 17:19

Thank you for taking the time to leave your feedback. The online training course is providedthrough the IRS by third party suppliers.

12/29/2009 15:49: couldn't find what visitor was looking for

2010-01-19T13:13:00.000-08:00

comeTime	12/29/2009 15:49
OverallSatisfaction	2
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I couldn't find what I was looking for.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor 15:49

Thank you for taking the time to provide your feedback. Sorry you could not find what you werelooking for. It is not clear from yourcomment what area you are interested in.

12/29/2009 12:58: reference to training materials

2010-01-19T13:10:00.000-08:00

comeTime	12/29/2009 12:58
OverallSatisfaction	7
PurposeOfVisit	Get link to training
CompletedPurpose	Yes
ValueMost	Complete and fast reference to training materials
PurposeNotComplete
Frequency	2 - 5 visits in the last 3 months
Path	From an e-mail link

Dear visitor at 12:58

Thank you for taking the time to leave your feedback. I amglad you could get complete and fast reference to training materials – the siteis directed to visitors like yourself.

12/29/2009 11:56: Website too busy

2010-01-19T13:06:00.001-08:00

comeTime	12/29/2009 11:56
OverallSatisfaction	4
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I am trying to put homeless families from Cleveland Ohio in touch with free tax prep services. Could not find. Website is very busy!
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 11:56

Thank you for taking the time to leave your feedback. Sorry you could not find free tax prepservices in Cleveland Ohio area. Websitebeing busy may be due to the fact that there is a lot of information, not allrelevant to you.

12/28/2009 17:03: Can't find training schedule for San Antonio, TX

2010-01-19T13:03:00.001-08:00

comeTime	12/28/2009 17:03
OverallSatisfaction	3
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was trying to find the schedule for the training in the San Antonio TX. area.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 17:03,

Thank you for leaving your feedback. Sorry you could not find the trainingschedule in San Antonio TX area.

12/28/2009 10:56: can't find anything in Ks

2010-01-19T13:00:00.001-08:00

comeTime	12/28/2009 10:56
OverallSatisfaction	3
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	can't find anything in Ks
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 10:56

Thank you for taking the time to provide your feedback. Sorry you could not find anything in Ks. Unfortunately, I do not get that information,so the best I can on the site is to provide options to you to find outdirectly.

12/27/2009 22:02: Location times contact info not yet posted

2010-01-19T12:55:00.001-08:00

comeTime	12/27/2009 22:02
OverallSatisfaction	5
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was trying to find information for people filing their 2009 taxes. Locations, times, contact info, etc. It is possible that it is not yet posted.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 22:02

Thank you for taking the time to leave your feedback. At the time you wrote this, most sites weregetting organized. E-filing of taxreturns do not begin till about mid-January, and some forms are not readyyet. So any information on locations andcontact information will be available in the later part of January 2010.

12/26/2009 2:44 and 21:16 positive feeback

2010-01-19T12:51:00.000-08:00

comeTime	12/26/2009 2:44	12/26/2009 21:16
OverallSatisfaction	7	8
PurposeOfVisit	Learn about volunteer opportunities	Learn about volunteer opportunities
CompletedPurpose	Yes	Yes
ValueMost	yes	easiness
PurposeNotComplete
Frequency	First visit in last 3 months	This is my first visit ever
Path	Search engine result	Search engine result

Dear visitors at 2:44 and 21:16

Thank you for taking the time to leave your feedback. It is nice to hear that the website workedwell for you.

12/22/2009 22:47: potential volunteer can quickly judge qualifications

2010-01-18T23:45:00.000-08:00

comeTime	12/22/2009 22:47
OverallSatisfaction	10
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The training material is immediately available so that a potential volunteer can judge their qualifications.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Typed the URL into a browser

Dear visitor at 22:47

Thank you for taking the time to leave your feedback. Your positive comments are much appreciated,but more importantly, it helped you quickly judge your qualifications.

12/22/2009 6:04: easy to use and navigate

2010-01-18T23:42:00.000-08:00

comeTime	12/22/2009 6:04
OverallSatisfaction	7
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	easy to use and navigate
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 6:04,

Thank you for taking the time to leave your feedback. Glad you found it easy to use and navigate.

12/20/2009 16:14: Ease of Use

2010-01-18T23:39:00.001-08:00

comeTime	12/20/2009 16:14
OverallSatisfaction	6
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The ease of use.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Other

Dear visitor at 16:14

Thank you for expressing your feedback. Glad you valued the ease of use.

12/19/2009 20:13 no answers

2010-01-10T11:45:00.001-08:00

comeTime	12/19/2009 20:13
OverallSatisfaction	0
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	No answers for any queries about volunteering.
Frequency	This is my first visit ever
Path	From a link on another website

Dear visitor at 20:13

Thank you for taking the time to leave your feedback. Sorry you could not find answers for any queries about volunteering. The website was provided to guide people towards opportunities based on the resources available to the webmaster, much of which is limited to Santa Clara County. Any questions you ask in the online signup is forwarded to VITA headquarters where it is routed to the people in your area.

12/18/2009 20:30 easy to find information

2010-01-10T11:40:00.001-08:00

comeTime	12/18/2009 20:30
OverallSatisfaction	7
PurposeOfVisit	Learn about services
CompletedPurpose	Yes
ValueMost	Well-organized. Easy to find information. Good job !!
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 20:30

Thank you for your kind comments. I am glad you found the information you needed.

12/18/2009 12:54 ready source of information

2010-01-10T11:37:00.001-08:00

comeTime	12/18/2009 12:54
OverallSatisfaction	6
PurposeOfVisit	Find contact information
CompletedPurpose	Yes
ValueMost	as a ready source of information about tax preparation assistance
PurposeNotComplete
Frequency	First visit in last 3 months
Path	Search engine result

Dear visitor at 12:54

Thank you for taking the time to answer the questions. I am glad to hear that it served as a readysource of information tax preparation assistance.

12/15/2009 18:50 Training materials

2010-01-07T21:14:00.001-08:00

comeTime	12/15/2009 18:50
OverallSatisfaction	7
PurposeOfVisit	VITA tax info
CompletedPurpose	Yes
ValueMost	Training materials
PurposeNotComplete
Frequency	First visit in last 3 months
Path	Typed the URL into a browser

Dear visitor at 18:50

Thank you for taking the time to leave your feedback. I am glad you found the training materialsvaluable.

12/15/2009 11:34 good information but not in miami, florida

2010-01-07T21:12:00.000-08:00

comeTime	12/15/2009 11:34
OverallSatisfaction	7
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	the good information you have, but looking in the miami, florida area thank you
PurposeNotComplete
Frequency	This is my first visit ever
Path	Other

Dear visitor at 11:34

Thank you for taking the time to leave your feedback; sorry you could not find information on VITAin the Miami, Florida area.

12/15/2009 8:52 easy to find contact information

2010-01-07T21:04:00.001-08:00

comeTime	12/15/2009 8:52
OverallSatisfaction	7
PurposeOfVisit	Find contact information
CompletedPurpose	Yes
ValueMost	easy to find
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 8:52

Thank you for taking the time to leave your feedback. I am glad you could find contact informationeasily.

12/14/2009 9:35 Did not find info to help sell VITA

2010-01-07T20:59:00.001-08:00

comeTime	12/14/2009 9:35
OverallSatisfaction	6
PurposeOfVisit	Learn about services
CompletedPurpose	Yes
ValueMost	This was my first visit and I was looking for information to help sell" VITA to the community. Didn't find it"
PurposeNotComplete
Frequency	This is my first visit ever
Path	Typed the URL into a browser

Dear visitor at 9:35

Thank you for taking the time to provide your feedback. I am sorry you did not find information tohelp sell VITA to the community. If youare selling VITA to the community, a good source is your SPEC RelationshipManager at the IRS.

12/13/2009 22:36 helping people is a great feeling

2010-01-07T20:23:00.001-08:00

comeTime	12/13/2009 22:36
OverallSatisfaction	10
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	The thought of helping people is a great feeling for me,an that I can traine an get all my instructions an materials for little or nothing ...GOD BLESSED AMERICA..
PurposeNotComplete
Frequency	This is my first visit ever
Path	Other

Dear visitor at 22:36

Thank you for taking the time to leave your encouragingfeedback. You are one of a few prospectivevolunteers who get satisfaction out of helping people, and consider the freetraining and training materials as a bonus. With this attitude you will be a great help to those who can use yourservices.

12/13/2009 2:31 web presentation needs help

2010-01-07T20:18:00.001-08:00

comeTime	12/13/2009 2:31
OverallSatisfaction	5
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	some info but web presentation needs help but links and info are good
PurposeNotComplete
Frequency	This is my first visit ever
Path	From a link on another website

Dearvisitor at 2:31

Thank you for taking the time to leave your feedback. I am glad you found the links and info good,and I could certainly use some help to improve the web presentation.

12/12/2009 18:53 looking for VITA logo

2010-01-07T20:15:00.001-08:00

comeTime	12/12/2009 18:53
OverallSatisfaction	6
PurposeOfVisit	Learn about services
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was looking for a VITA logo, but apparently you don't have one.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 18:53

Thank you for taking the time to leave yourfeedback. I have also tried to find aVITA logo, and not been able to find one. I tried contacting my SPEC Relationship manager, and searched the webwith no success in getting one.

12/13/2009 1:24 Unable to find training dates

2010-01-07T20:12:00.001-08:00

comeTime	12/13/2009 1:24
OverallSatisfaction	6
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	I was unable to find dates of the training.
Frequency	This is my first visit ever
Path	Typed the URL into a browser

Dearvisitor at 1:24

Thank youfor taking the time to leave your feedback. It you were looking for training dates in Santa Clara County, I am sorryyou did not find that information. However, if you are looking for training dates in other counties orstates, that information is not provided.

12/12/2009 19:13 Site easy to navigate

2010-01-07T20:10:00.000-08:00

comeTime	12/12/2009 19:13
OverallSatisfaction	8
PurposeOfVisit	take certification tests
CompletedPurpose	Yes
ValueMost	easy to navigate
PurposeNotComplete
Frequency	First visit in last 3 months
Path	Typed the URL into a browser

Dear visitor at 19:13

Thank you for leaving your feedback. I am glad you found the site easy to navigateand were more successful than some other visitors.

12/11/2009 15:34 Glad to get information on how to certify to volunteer

2010-01-07T20:07:00.001-08:00

comeTime	12/11/2009 15:34
OverallSatisfaction	8
PurposeOfVisit	How to ceritfy to volunteer
CompletedPurpose	Yes
ValueMost	This is my first visit, so I'm glad for the information provided.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 15:34

Thank you for taking the time to provide your feedback. I am happy to note that only did you find theinformation you wanted but you were glad for it.

12/10/2009 16:18 nothing on sita about getting free advice

2010-01-07T20:00:00.000-08:00

comeTime	12/10/2009 16:18
OverallSatisfaction	2
PurposeOfVisit	Learn about services
CompletedPurpose	No
ValueMost
PurposeNotComplete	Step 6 said the following: See if you qualify for free help. Low income workers, the elderly or those who speak limited English can get free advice through the Volunteer Income Tax Assistance VITA program www.vita-volunteers.org . There isn't anything at the site that discusses the above.
Frequency	This is my first visit ever
Path	From a link on another website

Dear visitor at 16:18

Thank you for taking the time to provide your feedback. I am sorry you did not find what you werelooking for. I am not sure which siteyou came from, but please note that I have no control over what others put ontheir sites.

12/10/2009 12:48 Its great a site like this exists

2010-01-07T19:56:00.000-08:00

comeTime	12/10/2009 12:48
OverallSatisfaction	4
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Its great a site like this exists
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 12:48

Thank you for taking the time to leave your feedback. I am glad you completed the purpose of yourvisit to learn about volunteer opportunities. Your kind words are also much appreciated.

12/9/2009 12:00 Overwhelming - too much information

2010-01-07T19:52:00.001-08:00

comeTime	12/9/2009 12:00
OverallSatisfaction	5
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	Short on time. Site is overwhelming. Too much information.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 12:00

Thank you for taking the time to leave your comments. I am sorry to note that you were short ontime and that there was too much information; usually most visitors feel thereisn’t enough

12/8/2009 20:36 Fast, information

2010-01-07T19:47:00.000-08:00

comeTime	12/8/2009 20:36
OverallSatisfaction	7
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Fast,information
PurposeNotComplete
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 20:36

Thank you for leaving your feedback; I am glad you value thefast site and the information.

12/7/2009 11:58 Can't find test

2010-01-07T19:44:00.000-08:00

comeTime	12/7/2009 11:58
OverallSatisfaction	3
PurposeOfVisit	can not find the vita test
CompletedPurpose	No
ValueMost
PurposeNotComplete	I have studyied for the test and are ready to test. but i can not find it.
Frequency	First visit in last 3 months
Path	Clicked on an advertisement

Dear visitor at 11:58

Thank you for taking the time to leave your feedback. Sorryyou could not find the test site.

12/4/2009 13:21 Difficult time locating vita site coordinators in local area...

2010-01-07T19:34:00.001-08:00

comeTime	12/4/2009 13:21
OverallSatisfaction	4
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	having difficult time locating vita site coordinator in my local area
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 13:21,

Thanks for taking the time to leave your feedback. Sorry you had a difficult time locating vitasite coordinators in your local area. Did you consider putting your question in the online signup form?

12/4/2009 12:59 Simplicity of finding ...

2010-01-07T19:31:00.000-08:00

comeTime	12/4/2009 12:59
OverallSatisfaction	7
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Simplicity of finding what i wanted on the site.
PurposeNotComplete
Frequency	This is my first visit ever
Path	Clicked on an advertisement

Dear visitor at 12:59

Thank you for taking the time to leave your feedback. Glad you value the simplicity of finding whatyou wanted on the site.

12/2/2009 23:38 Wrong site

2010-01-07T19:28:00.000-08:00

comeTime	12/2/2009 23:38
OverallSatisfaction	3
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	No
ValueMost
PurposeNotComplete	Wrong site . .
Frequency	First visit in last 3 months
Path	Search engine result

Dear visitor at 23:38

Thanks for leaving your feedback. Sorry the site was

12/2/2009 9:19 Easy to find volunteer opportunities

2010-01-07T19:26:00.000-08:00

comeTime	12/2/2009 9:19
OverallSatisfaction	8
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	easy to find and use
PurposeNotComplete
Frequency	This is my first visit ever
Path	Other

Dear visitor at 9:19,

Thank you for taking the time to leave your feedback. I am glad you found volunteer opportunitieseasy to find and use.

12/1/2009 15:19 Detailed information about registration

2010-01-07T19:23:00.000-08:00

comeTime	12/1/2009 15:19
OverallSatisfaction	7
PurposeOfVisit	Learn about volunteer opportunities
CompletedPurpose	Yes
ValueMost	Detailed information about how to register as a volunteer and the training involved
PurposeNotComplete
Frequency	This is my first visit ever
Path	Typed the URL into a browser

Dear Visitor at 15:19

Thank you for taking the time to express what you value mostabout the site and that you find the detailed information useful.

12/1/2009 9:21 great service but worst website

2010-01-07T19:18:00.000-08:00

comeTime	12/1/2009 9:21
OverallSatisfaction	4
PurposeOfVisit	Find locations
CompletedPurpose	No
ValueMost
PurposeNotComplete	you obviously offer a great service, but you possibly have the worst website I have ever used.
Frequency	This is my first visit ever
Path	Search engine result

Dear visitor at 9:21

Thanks for your comments. Sorry you could not find the locations youwere looking for. I am sorry to hear yousay that it was the worst website you have ever used.

11/30/2009 20:14: can't figure out how to volunteer

2009-12-10T03:00:00.000-08:00

comeTime	11/30/2009 20:14
OverallSatisfaction	0
PurposeOfVisit	Find contact information
CompletedPurpose	No
ValueMost
PurposeNotComplete	Could not find a way to contact people to find out about my prior appliction. I am getting updated VITA information, but no one has contacted me yet as to where I should report for training, or when the training starts. Very frustrating!!
Frequency	2 - 5 visits in the last 3 months
Path	From an e-mail link

Dear visitor at 20:14,

Thank you for taking the time to leave your feedback. If you signed up through thevita-volunteers.org website, your information was forwarded to VITA HQ foraction and you would have heard from them. I don’t know where you are located, so I cannot pursue it any further,but if you fill in the online signup form again, it will go to VITA HQ againfor action. Hope you get a betterresponse soon – it would be a loss to the VITA program to lose interestedvolunteers like yourself